FAQ Section

Shipping and Fulfillment

Refund and Exhanges

Rewards Program

Shipping and Fulfillment

When will my order ship

All orders placed before 2pm will be shipped the same day! Anything after the 2 pm cut off will be shipped the following business day 

How long for delivery?

Orders above $45 will be shipped with Fedex 2-Day air (Exceptions may apply). Orders below the $45 threshold have the ability to upgrade to two-day shipping for $5 or ship standard with free 3-4 day USPS

Do you ship international?

Yes! We do ship international. Shipping and duties are calculated and collected upfront so you can get your order without any hick ups. Major cities in Europe, Brazil, and Asia can expect their orders 2 days after shipping. Other countries may vary.

Exceptions for Two-Day air? 

Free two day shipping does not apply to east coast orders containing printers. Those orders will take 3-5 days.

Returns and Exchanges 

Return Policy

All new, unopened accessories may be returned within 30 days, hassle free. We will cover return shipping! If returning an unopened printer, customers are responsible for the cost of return shipping. Defective items and printers can also be returned or exchanged within 30 days free of any charge. Returns for opened, non-defective items will be charged a 25% restocking fee. 

How do I create a return? 

Go to the support tab in the navigation bar and fill out a support ticket. A customer representative will get back to you within 24 hours!

Rewards Program

What is the Fulament Reward System

As a way to show appreciation to our customers, we have offered a free reward system that earns you 3% back on all your orders, no strings attached. These points do not expire, and can be redeemed towards anything in our store!

How do I start earning? 

To start earning rewards points, click the blue button located on the bottom left of your screen. This will bring you to a pop out will all the other info you will need to get started!

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