What is the Fulament warranty?
The Fulament warranty is an optional added layer of protection that comes with your printer. Before we ship the warranty printers, we open up and inspect every machine, and tighten every bolt, belt, and wheel. After initial inspection we run a benchy test print and depending on the printer install cable sprains and other forms of support. Usually when something goes wrong with your printer, you have to deal with your manufacturers warranty. Most manufacturers are overseas, meaning long delays before getting warranty parts. With the Fulament warranty we handle troubleshooting and diagnostics in-house with our local support team. After the issue is successfully diagnosed we send your spare parts the next day with 3 business day shipping, or even faster for an additional fee.
What is covered by the Fulament warranty?
The warranty covers all manufacturer defects within a year of delivery. We will go through some troubleshooting first to attempt and fix the problem or isolate the issue. As soon as we are able to diagnose the issue we will ship out the required replacement parts free of charge. We do not cover parts that have been modified or have failed due to an attempted modification.
Who is the Fulament warranty for?
The warranty is perfect for small business owners or enthusiasts who cannot afford to have long downtime on their printers. We understand that these printers need to be cranking out parts 24/7 and we will do our best to keep them up and running at all times. And when they do go down we want to be able to provide the quickest service and replacements possible.
Printers currently supported
- Artillery Sidewinder X1
- Artillery Genius
- Creality CR-10 V.2