Fula-Bed Updates #4

Fula-Bed Updates #4

First of all, I want to thank everyone for their patience. I know you guys have been waiting for a long time for pre-orders to ship. This is hopefully the last Fula-Beds update you all have to hear about. To get straight to the point, there is nothing for us to do. We are just waiting for the Fula-Beds to arrive at our warehouse. Shipping is currently a mess right now, and the ship that these beds are on has been delayed a few times. The boat was supposed to leave 12/22/21 but didn't end up leaving the port until 01/03/22, for reasons they wouldn't tell us. To thank you guys for the wait, we will be giving a $20 credit to all remaining pre-orders and to those that agreed to get damaged beds. We are still figuring out the logistics of how to do this, but I will keep you guys updated. We are now pushing the ETA to 02/18/21 as our best estimate. However, it could come even sooner or a little later. We usually have the package 1-2 weeks after their port arrival, estimated for 02/05/22. 

Crate Shipping 

Since the last batch showed up damaged, we went the extra mile this time, packing them all into ridiculously strong and heavy wooden crates, with instructions not to stack anything on top. We are very confident that these things are indestructible and look forward to receiving them safely! Thank you all very, very much for your patience! 

24 comments

STUART

STUART

I finally received my Fula-Bed for Ender 3 with 2 sided Fula-Flex 2.O. Looks great however it did not include the hardware bag. There were no Flex Plate Pins (set screws) or M4x40mm screws. These are items that should have been included per the installation instructions. https://help.fulament.com/Guide/Installing+the+Ender+3+Fula-Bed/17?lang=en

I finally received my Fula-Bed for Ender 3 with 2 sided Fula-Flex 2.O. Looks great however it did not include the hardware bag. There were no Flex Plate Pins (set screws) or M4x40mm screws. These are items that should have been included per the installation instructions. https://help.fulament.com/Guide/Installing+the+Ender+3+Fula-Bed/17?lang=en

Bill

Bill

Received the dang thing today- finally! BUT – no filament or apologetic note or gift card to dairy queen or or or. Lame! First and last purchase from this non-customer-oriented company.

Received the dang thing today- finally! BUT – no filament or apologetic note or gift card to dairy queen or or or. Lame! First and last purchase from this non-customer-oriented company.

Bahij

Bahij

Great news everyone! Beds arrived on Friday :D We’ve shipped out a ton of pre-orders already with the rest being sent out this week!

Great news everyone! Beds arrived on Friday :D We’ve shipped out a ton of pre-orders already with the rest being sent out this week!

BuffaloJohn

BuffaloJohn

Looks like I just got a shipping notice on my order – picked up today, delivery in a week (across the country).

Looks like I just got a shipping notice on my order – picked up today, delivery in a week (across the country).

Sean

Sean

I’m really trying to be as patient as I can with yall, we are nearing on 5 months after orders have been placed and the radio silence is unnerving. How many days has the ship been in the port now? Here are the issues I have with how things have gone so far:

1- The lack of active communication. Updates shold be emailed directly to people as you get them, and it’s been over a month since the most recent as we cross another time frame.

2- This newsletter page is hard to find. Just navigating from the fulament homepage, I couldn’t figure out how to reach it. I needed to type in ‘fulament newsletter’ to find this page. Normally, I wouldn’t even think to check a newsletter page for critical shipping updates- I’d expect monthly catalogues and product info. This is more of an ‘oh shit’ page.

3- I find this one stings a bit. I’m still seeing ads for X1 beds. I understand you guys aren’t doing to just take them down off the shop while you’re shipping orders, but having an ad for an X1 bed show up in my email (which I only provided to recieve updates) feels awfully ironic.

The day after the 2-18 window closed, there should have been another update. We are a week over what seemed like the final hurdle. I understand that you guys aren’t happy about the situation either, but at the moment you have a lot of customers who put enough faith in you to pay $100+ for a print bed and are feeling quite let down.

Regardless, hope everyone at fulament is well, and thanks for the quality products you put so much effort into making for us.

I’m really trying to be as patient as I can with yall, we are nearing on 5 months after orders have been placed and the radio silence is unnerving. How many days has the ship been in the port now? Here are the issues I have with how things have gone so far:

1- The lack of active communication. Updates shold be emailed directly to people as you get them, and it’s been over a month since the most recent as we cross another time frame.

2- This newsletter page is hard to find. Just navigating from the fulament homepage, I couldn’t figure out how to reach it. I needed to type in ‘fulament newsletter’ to find this page. Normally, I wouldn’t even think to check a newsletter page for critical shipping updates- I’d expect monthly catalogues and product info. This is more of an ‘oh shit’ page.

3- I find this one stings a bit. I’m still seeing ads for X1 beds. I understand you guys aren’t doing to just take them down off the shop while you’re shipping orders, but having an ad for an X1 bed show up in my email (which I only provided to recieve updates) feels awfully ironic.

The day after the 2-18 window closed, there should have been another update. We are a week over what seemed like the final hurdle. I understand that you guys aren’t happy about the situation either, but at the moment you have a lot of customers who put enough faith in you to pay $100+ for a print bed and are feeling quite let down.

Regardless, hope everyone at fulament is well, and thanks for the quality products you put so much effort into making for us.

Bill

Bill

At this point, a “sample” won’t cut it. You need to include a 1kg roll with these orders. Bananas

At this point, a “sample” won’t cut it. You need to include a 1kg roll with these orders. Bananas

Andy

Andy

Please provide update for beds. I have been waiting since October for my order.

Please provide update for beds. I have been waiting since October for my order.

Kevin

Kevin

I have ordered two plates and need to get my systems back up and running. Been waiting a long time and missing these dates is starting to get annoying.

I have ordered two plates and need to get my systems back up and running. Been waiting a long time and missing these dates is starting to get annoying.

Chris

Chris

Please at least provide us with updates. We are five days over now.

Please at least provide us with updates. We are five days over now.

Jim

Jim

Milestone 2-18 has been reached. Any updates? Should I see a tracking number once it leaves your facility? Has the boat landed?

Thanks

Milestone 2-18 has been reached. Any updates? Should I see a tracking number once it leaves your facility? Has the boat landed?

Thanks

Herman Gaviria Marin

Herman Gaviria Marin

I don’t think I’ve ever waited for a product I’ve bought for as long as I’ve waited for this. After waiting all this time I expect this bed to tell me if I’m over/under extruding, I expect it to sing to me after print job is over, I expect it to never warp, I expect it to have all the bells and whistles. Every morning before I wake up I better see the fulabed cooking me breakfast. I just hope this is the last delay we have to endure. Happy 3D printing and for the free roll of filament just as an FYI I like red so lol if you’re packaging my bed and filament just make sure its red ;)

I don’t think I’ve ever waited for a product I’ve bought for as long as I’ve waited for this. After waiting all this time I expect this bed to tell me if I’m over/under extruding, I expect it to sing to me after print job is over, I expect it to never warp, I expect it to have all the bells and whistles. Every morning before I wake up I better see the fulabed cooking me breakfast. I just hope this is the last delay we have to endure. Happy 3D printing and for the free roll of filament just as an FYI I like red so lol if you’re packaging my bed and filament just make sure its red ;)

Bahij

Bahij

Hey guys, unfortunately, I don’t have the ability to directly respond to comments so I’ll leave a summary here. As of now we are expecting no to minimal delays. The ship has delayed it’s docking day quite a few times, but we planned and accounted for this. As for the free filament, we are working it out with our stock levels to see if this is possible, but I think we can make it happen!

Hey guys, unfortunately, I don’t have the ability to directly respond to comments so I’ll leave a summary here. As of now we are expecting no to minimal delays. The ship has delayed it’s docking day quite a few times, but we planned and accounted for this. As for the free filament, we are working it out with our stock levels to see if this is possible, but I think we can make it happen!

Jim Lohman

Jim Lohman

Hey,

Just checking in to see if any updates. Also, I too agree with free filament sample. I use hatchbox, maybe I’ll like yours better. Let us find out.

Thanks
Jim

Hey,

Just checking in to see if any updates. Also, I too agree with free filament sample. I use hatchbox, maybe I’ll like yours better. Let us find out.

Thanks
Jim

Dave

Dave

I agree with the idea of including a random roll of filament over the $20 credit.

I agree with the idea of including a random roll of filament over the $20 credit.

Dave

Dave

I agree with the idea of including a random roll of filament over the $20 credit.

I agree with the idea of including a random roll of filament over the $20 credit.

Markus

Markus

Thank you for the update.

Thank you for the update.

Dale Hinz

Dale Hinz

Would agree on the free roll of filament. Some customers of Fulament have waited a long time for their pre-orders and though it may not be the fault of Fulament, it none-the-less still reflects back onto Fulament. Customer satisfaction is a primary metric for businesses today and can mean success or failure for them. The idea of giving something helps maintain a level of customer sat. Fulament should go their manufacturer and/or shipping company to see if there may be some sort of remuneration to be had…chalk it up to price of doing business.

Would agree on the free roll of filament. Some customers of Fulament have waited a long time for their pre-orders and though it may not be the fault of Fulament, it none-the-less still reflects back onto Fulament. Customer satisfaction is a primary metric for businesses today and can mean success or failure for them. The idea of giving something helps maintain a level of customer sat. Fulament should go their manufacturer and/or shipping company to see if there may be some sort of remuneration to be had…chalk it up to price of doing business.

Alfred Tovar

Alfred Tovar

Thank you for the update.

Thank you for the update.

Robert Blot

Robert Blot

all is good sir. We are all struggling at this point in time. Thank you for the updates.

all is good sir. We are all struggling at this point in time. Thank you for the updates.

BuffaloJohn

BuffaloJohn

Interesting news.

I share the sentiment that sending out some filament would be a very welcome gesture and would actually show us how good your filament is. Even if you sent 1/2 kg, I’d think it would be a heck of a marketing deal… just saying…

Interesting news.

I share the sentiment that sending out some filament would be a very welcome gesture and would actually show us how good your filament is. Even if you sent 1/2 kg, I’d think it would be a heck of a marketing deal… just saying…

Luis Angel Lopez

Luis Angel Lopez

Thank you for the update. I know things were out of your control on a handling standpoint but at this point I definitely agree with the sentiment of instead of getting a $20 credit towards a future purchase that we should get a free roll of filament or some kind of bonus to the existing order. Maybe even a $20 refund back.

Thank you for the update. I know things were out of your control on a handling standpoint but at this point I definitely agree with the sentiment of instead of getting a $20 credit towards a future purchase that we should get a free roll of filament or some kind of bonus to the existing order. Maybe even a $20 refund back.

Tom

Tom

I agree with the gentleman above maybe include some sort of a bonus for the people that have waited 4 months 5 months roll of Pla filament would be a good bonus for the wait

I agree with the gentleman above maybe include some sort of a bonus for the people that have waited 4 months 5 months roll of Pla filament would be a good bonus for the wait

Herman Gaviria Marin

Herman Gaviria Marin

Thank you for the update. We customers understand its not your fault if the delivery companies/logistics mishandle the merchandise, but at this point AC heaters should be included instead of receiving the $20 dollar credit, or perhaps filament.

Thank you for the update. We customers understand its not your fault if the delivery companies/logistics mishandle the merchandise, but at this point AC heaters should be included instead of receiving the $20 dollar credit, or perhaps filament.

david tamburin

david tamburin

thanks for the update

thanks for the update

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